1. Introduction
Welcome to Mechatronic South Africa ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable South African privacy laws.
2. Information We Collect
When you visit our website, request a gearbox or mechatronic repair quote, request a new unit, or contact us, we may collect the following information:
- Contact Information: Name and surname, street address, city, postal/ZIP code, country, mobile phone number, email address, and company name.
- Vehicle & Technical Information: Vehicle make, model, VIN number, manufacture year, mileage (KM), number of gears, warranty status, diagnostic trouble codes (DTCs), and observations regarding your transmission.
- Website Usage Data: IP address, browser type, pages visited, and analytics data collected via cookies and Google Analytics.
3. How We Use Your Information
We use the information collected to:
- Provide accurate diagnostic assessments, repair quotes, and replacement unit quotations.
- Communicate with you regarding your vehicle repair status, warranty, and customer support enquiries.
- Send periodic technical updates or newsletters where you have subscribed.
- Improve our website functionality, customer service, and diagnostic offerings.
4. Data Protection & Security
We implement technical and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Access to customer and vehicle records is restricted to authorized Mechatronic SA personnel.
5. Sharing of Information
We do not sell, trade, or rent your personal identification information to third parties. We may share relevant delivery details with trusted courier partners strictly for the purpose of collecting or delivering your mechatronic unit or gearbox.
6. Your Rights Under POPIA
You have the right to request access to the personal information we hold about you, to request corrections or deletion of inaccurate data, and to opt out of marketing communications at any time.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer at:
- Address: 14th Chadwick Avenue, Wynberg, Sandton, 2090
- Email: [email protected]
- Phone: 010-500-6447 / +27 (78) 000-0080